Housing 21 - Winton Court

Staff knew people extremely well and provided support in line with best practice and national guidance. The registered manager and staff placed people at the heart of all tasks and worked together to make sure everyone's needs were met.

Medicines continued to be managed safely and people felt safe with the care provided. Risks people may face had been fully identified and steps put in place to keep people as safe as possible. People (where required) were supported to eat a balanced diet.

Care plans were detailed and included involvement from other health care professionals. Staff regularly reviewed people's needs and worked with them to create personalised care packages. Staff provided people with choices about their care and involved relatives with this.

Staff recruitment was safe. Staff received regular training, supervisions and team meetings. There were enough staff to safely support people. Staff had their competencies checked regularly and were provided with an induction when they joined the service.

People were encouraged to remain independent within their own homes. People were supported to access the local community and staff provided social interaction to remove the risk of isolation. The service had recently created a reminiscence room for people to access to help start meaningful conversations about times gone by.

Staff encouraged and supported people to have maximum choice and control of their lives, including supporting people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and office staff were working on continuously improving the service provided. There were quality assurance systems in place to monitor the quality of care provided to people. The registered manager used feedback from staff, people and visitors to look for ways to improve the service.