Burn Brae Care Limited

Burn Brae Care Limited also provides a responder to service to people living in extra care housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Improvements had been made to the way medicines were managed since the last inspection. Safe recruitment practises were followed. People said they were supported by regular staff who arrived on time, knew them well and stayed for the required time frame.

People's needs and preferences for care and support were assessed on a regular basis and changes made to care plans as needed. People thought the staff were competent and professional. Staff said they were well trained and well supported by the management team who were always on hand if needed.

Staff worked in partnership with other care professionals such as speech and language therapy, physiotherapists and district nurses to make sure people received the care and support they needed. People said they were supported to attend medical appointments if needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people in the way they requested and were respectful of people's dignity, encouraging people to maintain their independence.

No one had any concerns or complaints about the service and said they thought everything was well managed. Various systems and processes were used to make sure people's care was of a good quality. People were encouraged to share feedback on the service and the staff by way of regular visits from management and coordinators and also through an annual survey.