Home Instead Tyne Valley
- Home care
- Dementia care
- Registered since 2020
- Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Home Instead Tyne Valley: inspection record
Rated Good in February 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Burn Brae Care Limited Good, 1.9 miles away
- G Shaftesbury Beaumont Court Good, 2.3 miles away
- – Community Buddies North East Not yet rated, 2.8 miles away
- G Prism Care (North East) CIC Good, 4.5 miles away
- G KD Care Services Good, 4.7 miles away
About the service
From the Care Quality Commission's inspection report published 25 February 2022. Quoted under the Open Government Licence.
Home Instead Senior Care is a domiciliary care service providing personal care to people living in their own homes in Northumberland. At the time of this inspection, 23 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People felt safe and received support from an extremely kind and caring management and staff team. There was a positive culture which focussed on caring. We received many outstanding examples of the professionalism, kindness and dedication of staff, including how staff had 'gone the extra mile'. Comments included, "They have exceeded my expectations" and "They are marvellous, I couldn't ask for more from this agency."
Read the rest of CQC's summary
The provider was extremely committed to providing the best possible service to people they supported.
Risks to people and staff had been identified and assessed. Care plans contained information to help staff support people's identified care needs. The provider was in the process of reviewing these records.
People said staff followed good infection control procedures and staff had received training.
Staffing levels were appropriate and there was an effective staff recruitment process in place. When gaps in rotas had occurred, due to sickness, the provider's contingency plan ensured all care calls continued to be made.
People were supported by trained and experienced staff. Staff told us they were supported.
People knew how to complain if they had any concerns and the provider took any issues seriously in order to improve the service. Feedback was requested from people and their relatives to ensure expectations around care were met.
The provider had a quality assurance system and was in the process of reviewing this after feedback from the inspection had been given to them.
Medicines were generally managed safely. After feedback, the provider updated some medicines records to make the administration of medicines clearer for staff. We have made a recommendation about this.
People were supported to have maximum choice and control of their lives and staff assisted them in the
least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Angela Webb
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tyne Valley Home Care LTD
- Ownership type
- Organisation
- Companies House number
- 12411248 (opens Companies House)
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Tyne Valley provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Tyne Valley.
- When was Home Instead Tyne Valley last inspected?
- The Care Quality Commission's latest rating for Home Instead Tyne Valley was published on 25 February 2022.
- Who runs Home Instead Tyne Valley?
- Home Instead Tyne Valley is run by Tyne Valley Home Care LTD.
- What is Home Instead Tyne Valley's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2022.
Contact
- Phone
- 01434 693700
- Address
- Unit 1 Bewick House, Horsley Business Centre, Horsley, Newcastle Upon Tyne, NE15 0NY Map (opens Google Maps)
Compare nearby
- G Burn Brae Care Limited Good, 1.9 miles away
- G Shaftesbury Beaumont Court Good, 2.3 miles away
- – Community Buddies North East Not yet rated, 2.8 miles away
- G Prism Care (North East) CIC Good, 4.5 miles away
- G KD Care Services Good, 4.7 miles away