The Care and Support Group North Yorkshire

People and their relatives gave us mixed feedback regarding their call times and the manager confirmed recent staffing issues had impacted on some calls and recruitment plans were in place to resolve this.

People received person-centred support and staff knew people well. People and their relatives told us they were happy with the care they received. Peoples care plans covered all aspects of people's lives and their preferences to ensure a personalised experience. People's health and well-being needs were supported from the staff team who encouraged people to develop. People were empowered to have their say and to exercise their rights. Access to an advocacy service was available and used when needed.

Medicines were safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed. Staff were recruited safely and were trained to support people's individual needs while ensuring their safety. People were supported by staff who encouraged people's independence and were trained in dignity and respect.