Hill View Manor

Not everyone using Hill View Manor receives a regulated activity. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating Where they do, we also take into account any wider social care provided. At the time of inspection there were 24 people receiving a regulated activity. The service provides planned care visits and an emergency responder service to all those living in the housing scheme.

The service is registered to provide support for people with dementia, learning disabilities or autistic spectrum disorder, mental health needs, older people, people with a physical disability and those with sensory impairment. At the time of inspection, most people receiving a service were older people.

Where services support people with learning disabilities or autism we expect them to be developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any other citizen. There were no people with a learning disability or autism using the service when we inspected. Therefore, we were unable to assess and monitor if the service was following this guidance.

The provider had assessed, and reviewed people's needs regularly. These were person centred with a focus on the individual being as independent as possible. Staff supported people to access the services and equipment they needed and followed professional's advice to ensure the best outcomes for people.

People and their relatives told us the staff were kind and caring and we observed positive interactions and person-centred care. People were listened to and their decisions and choices respected. One person told us, "It was the best thing we ever did when we moved in here."

People's care was personalised, and their preferences met. They felt comfortable to raise concerns to staff and the registered manager and had confidence any issues would be resolved.

Quality assurance processes and audits were in place to monitor and improve the service. Staff felt supported and there was clear leadership and a positive culture within the service. Where shortfalls were identified there was an action plan in place to address these.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.