Helping Hands Knaresborough
- Home care
- Dementia care
- Registered since 2022
- Knaresborough, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
23 months
since the latest rating was published.
110 of 126
rated home care services in North Yorkshire are rated Good, like this one.
Helping Hands Knaresborough: inspection record
Rated Good in November 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Care and Support Group North Yorkshire Good, less than 0.1 miles away
- G Hill View Manor Good, 0.5 miles away
- – YourCare Yorkshire Limited Not yet rated, 0.9 miles away
- G Knaresborough House Good, 1 mile away
- G West Park Care Good, 2.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 November 2024 (assessment visit 14 October 2024). Quoted under the Open Government Licence.
Date of assessment: 25, 30 and 31 October 2024.
Helping Hands Northallerton is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection there were 11 people receiving a regulated activity from the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This is the first inspection for this service.
People received care which was safe and appropriate to their needs. Detailed risk assessments were in place covering every aspect of people’s environment, health and care needs. Medicines were administered and managed safely. Appropriate infection prevention and control measures were in place. People received person-centred care in line with their assessed needs. People were supported to access and attend health appointments. People received kind, compassionate care from staff who were suitably trained. People had consented to their care and support. The service and staff were responsive to people’s needs. People’s support was altered to accommodate any changes in their circumstances or support needs. The service was well-managed with appropriate governance systems in place. Immediate action was taken to learn from any incidents or identified concerns. These were shared to prevent recurrence. People, relatives and staff knew the registered manager well and felt comfortable contacting and speaking with them.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Lawn
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 15 of them in Yorkshire and the Humber. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Knaresborough provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Knaresborough.
- When was Helping Hands Knaresborough last inspected?
- The Care Quality Commission's latest rating for Helping Hands Knaresborough was published on 26 November 2024.
- Who runs Helping Hands Knaresborough?
- Helping Hands Knaresborough is run by Midshires Care Limited. It runs 151 services in England, 15 of them in Yorkshire and the Humber.
- What is Helping Hands Knaresborough's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 November 2024.
Contact
- Phone
- 01423 802896
- Address
- 91a Knaresborough Technology Park, Manse Lane, Knaresborough, HG5 8LF Map (opens Google Maps)
Compare nearby
- G The Care and Support Group North Yorkshire Good, less than 0.1 miles away
- G Hill View Manor Good, 0.5 miles away
- – YourCare Yorkshire Limited Not yet rated, 0.9 miles away
- G Knaresborough House Good, 1 mile away
- G West Park Care Good, 2.2 miles away