Team Personnel Solutions Limited
- Home care
- Registered since 2024
- Harker, Cumberland, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
27 of 30
rated home care services in Cumberland are rated Good, like this one.
Team Personnel Solutions Limited: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – DIAMOND HEALTH CARE SOLUTIONS LTD 2 Not yet rated, less than 0.1 miles away
- RI Eden View Care and Response Services Ltd Requires improvement, less than 0.1 miles away
- G KEYFORT NORTH WEST Good, less than 0.1 miles away
- G Luminary Care Limited Good, less than 0.1 miles away
- G Meridian Health and Social Care - Carlisle Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 May 2026 (assessment visit 25 March 2026). Quoted under the Open Government Licence.
Team Personnel Solutions (Carlisle) is a homecare service providing personal care to people living in their own homes. At the time of the assessment there were 13 people receiving the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Date of assessment:25 March to 27 April 2026.
People were safe, staff understood safeguarding, risks were assessed and reviewed, and medicines were managed safely. The provider had a positive safety culture and learned from incidents, sharing learning with other locations. Staff were recruited appropriately and had the right training, including for specialist needs such as catheter care. Safe infection prevention and control practices were in place.
People’s care was effective, their needs were thoroughly assessed, care plans were person-centred, and reviews took place at least quarterly (or sooner if needed). Staff worked with health and social care professionals to support safe transitions, including from hospital, and people were supported to access healthcare services when required. People and relatives described staff as kind, respectful and responsive, and staff supported people to make choices and keep as much independence as possible. Care was joined up and information was shared in ways that met people’s communication needs. The service was well-led with approachable leaders, regular audits and checks, and an open culture where staff felt able to speak up. Leaders learnt lessons from incidents and acted on feedback from people and their relatives.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Phiona Madanhi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Team Personnel Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 06781505 (opens Companies House)
Team Personnel Solutions Limited runs 2 services in England, 1 of them in the North West. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Team Personnel Solutions Limited
- RI TPS Healthcare Requires improvement. Home care, Leeds, Yorkshire and the Humber
Getting help from Cumberland Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cumberland Council
- Ask for a care needs assessment
- Phone: 0300 373 3732, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01228 273 800
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Team Personnel Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Team Personnel Solutions Limited.
- When was Team Personnel Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Team Personnel Solutions Limited was published on 6 May 2026.
- Who runs Team Personnel Solutions Limited?
- Team Personnel Solutions Limited is run by Team Personnel Solutions Limited. It runs 2 services in England, 1 of them in the North West.
- What is Team Personnel Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 May 2026.
Contact
- Address
- Unit 10 Pacific House, Fletcher Way, Carlisle, CA3 0LJ Map (opens Google Maps)
Compare nearby
- – DIAMOND HEALTH CARE SOLUTIONS LTD 2 Not yet rated, less than 0.1 miles away
- RI Eden View Care and Response Services Ltd Requires improvement, less than 0.1 miles away
- G KEYFORT NORTH WEST Good, less than 0.1 miles away
- G Luminary Care Limited Good, less than 0.1 miles away
- G Meridian Health and Social Care - Carlisle Good, less than 0.1 miles away