Fairhope

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Risks to people's wellbeing and safety were identified, assessed and staff worked in ways to reduce the risks people faced. Lessons were learnt within the service and analysis of accidents and incidents supported ongoing safe practices.

Infection prevention and control procedures were robust, and staff had access to enough personal protective equipment (PPE). Medicines were managed safely, staff were trained and had their competency assessed. Staff received a thorough induction and communication between the team of staff was effective.

Systems were in place to monitor the quality and safety of the service. However, it was not always clear how the service continuously improved. The registered manager immediately sought to develop the systems to ensure they evidenced the improvements they made within the service.

People, their relatives and staff told us Fairhope was well led. Positive feedback was received about the leadership of the service. Staff were proud to work at Fairhope and the service they provided. The service sought to make links and connect people to their community. The service had established a good reputation by working well with external health and social care professionals.