Potens Dorset Domicilary Care Agency

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported by staff to pursue their interests. Staff enabled people to access specialist health and social care support in the community when required.

The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative to keep them and others safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse.

The service had enough appropriately skilled and knowledgeable staff to meet people's needs and keep them safe.

Staff, people and their relatives worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture People and those important to them were involved in planning their care.

Staff knew and understood people well and were responsive. This supported people's aspirations to live a quality life of their choosing.

Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.