Candlelight Homecare Services Wimborne Area Office

Safe procedures were in place to ensure people were protected from harm. Systems were in place to learn from events within the service, these systems were ongoing with further improvements planned to share learning between the provider's services. Risks were identified, assessed and instructions for staff to promote safe ways of working were in place. There were enough staff who were skilled to provide care and support, continuity of care was a focus of this service. People received medicines as prescribed, and improvements had meant practice was visible to the management team. Information about people’s needs was in place to ensure they could safely access other services. The provider's electronic care planning system was updated when things changed. Infection prevention and control measures were robust.

Improvements had been made to the governance systems within the service and had been sustained. However, they were not always robust to ensure the provider had adequate oversight. Improvements were immediately put into place to enable robust oversight. Leadership was visible within the service, management and office staff had defined roles and responsibilities. Links had been made with external professionals and relationships were effective for people. Staff were supported in their role and team working was actively sought with various recognition initiatives. People, their relatives and staff had confidence in the management of the service. Policies and procedures were in place to ensure the service operated safely.