Candlelight Care (Corsley) Office
- Home care
- Dementia care
- Registered since 2020
- Warminster, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Candlelight Care (Corsley) Office: inspection record
Rated Good in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cloud Homecare Limited Good, 1.5 miles away
- G Home Instead Warminster and Gillingham Good, 2.3 miles away
- G Fairfield Farm College Good, 2.6 miles away
- G Lifeline Homecare - Frome Good, 2.7 miles away
- G Spire Homecare (Frome) Good, 2.8 miles away
About the service
From the Care Quality Commission's inspection report published 7 April 2022. Quoted under the Open Government Licence.
Candlelight Care is a domiciliary care service, providing personal care to people living in and around Wiltshire and Somerset.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. One the day of inspection, 53 people were receiving the regulated activity of personal care.
What inspectors found
Some systems were in place to monitor the quality of care provided. However, the systems in place did not effectively monitor all aspects of the service. Although feedback had been sought from people using the service it had not been analysed and no staff surveys had been carried out. The provider informed us they planned to implement a formal audit schedule as soon as possible. Staff spoke highly of the manager and said the service was a good place to work. One staff member said, "[Registered manager] is lovely, she's so good and so easy to talk to." Another member of staff said, "I do think the care is good here. I always put the client first and look after them properly and the other staff I've worked with are the same."
Read the rest of CQC's summary
People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person said, "Oh yes, I do feel safe, very much so. They are a good team, professional and know their stuff. They're a nice bunch of staff both male and female." There were enough staff available to meet people's needs. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. One person said, "I get on with the staff like a house on fire. I can see on the rota who's coming, and I look forward to seeing them. I am severely vulnerable and haven't been out for two years, so they are my lifeline."
Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. One person said, "They always include my [partner] when we talk and make [them] feel involved. They even bring dog treats for the dog. They have a holistic approach for the whole family." There was a complaints procedure in place and people knew how to complain if they needed to.
We have recommended that the service reviews the quality assurance arrangements to ensure they are robust.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sarah Perry
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 April 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 03583265 (opens Companies House)
Candlelight Homecare Services Limited runs 4 services in England, 3 of them in the South West. 4 are rated Good or Outstanding.
Other services run by Candlelight Homecare Services Limited
- G Candlelight Homecare Glastonbury Area Office Good. Home care, Somerset
- G Candlelight Homecare Service Limited (East Sussex) Good. Home care, East Sussex, South East
- G Candlelight Homecare Services Wimborne Area Office Good. Home care, Bournemouth, Christchurch and Poole
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Candlelight Care (Corsley) Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Candlelight Care (Corsley) Office.
- When was Candlelight Care (Corsley) Office last inspected?
- The Care Quality Commission's latest rating for Candlelight Care (Corsley) Office was published on 7 April 2022.
- Who runs Candlelight Care (Corsley) Office?
- Candlelight Care (Corsley) Office is run by Candlelight Homecare Services Limited. It runs 4 services in England, 3 of them in the South West.
- What is Candlelight Care (Corsley) Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 April 2022.
Contact
- Phone
- 01225 776000
- Address
- 3 Manor Farm Offices, Corsley, Warminster, BA12 7QE Map (opens Google Maps)
Compare nearby
- G Cloud Homecare Limited Good, 1.5 miles away
- G Home Instead Warminster and Gillingham Good, 2.3 miles away
- G Fairfield Farm College Good, 2.6 miles away
- G Lifeline Homecare - Frome Good, 2.7 miles away
- G Spire Homecare (Frome) Good, 2.8 miles away