Care with Pride
- Home care
- Dementia care
- Registered since 2015
- Central Luton, Luton, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
16 of 36
rated home care services in Luton are rated Requires improvement, like this one.
Care with Pride: inspection record
Rated Requires improvement in January 2024, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Devoted To Care LTD (Good, less than 0.1 miles away) and Invictus Care (Good, less than 0.1 miles away).
Nearest home care services:
- RI AmberGreen Health & Social Care Requires improvement, less than 0.1 miles away
- – Beacon Health & Social Care Not yet rated, less than 0.1 miles away
- RI Courage Limited Requires improvement, less than 0.1 miles away
- G Devoted To Care LTD Good, less than 0.1 miles away
- – Dynamic Housing Care And Support Ltd Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 3 January 2024. Quoted under the Open Government Licence.
Care with Pride is a domiciliary care service providing personal care to people living in their own homes. The service provides support to people living with dementia, older people, younger adults and people living with physical disabilities and sensory impairment. At the time of our inspection there were 28 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were at risk of poor care and support because governance systems were not effective and needed strengthening. Although audits were taking place they had failed to identify the issues we found during our inspection, in relation to: poor staff recruitment practices, an incomplete log of incidents, a lack of personalised care plans, risk assessment and medicine records.
Read the rest of CQC's summary
Risks associated with people's care was assessed but the provider needed to ensure risks regarding specific health conditions, were assessed fully and staff had the correct information to care for people in a safe way.
There were enough staff to meet people's care and support needs.
People felt safe with the care and support provided by the service. All staff had received safeguarding training and knew how to protect people from harm.
The services infection prevention and control policies and protocols were being adhered to, ensuring both staff and people using the service were protected from cross contamination.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had completed core training. Observational checks of staff practice were taking place.
Feedback was sought from people and their relatives about the quality of the care, and action taken to improve the service.
The service worked with a wide range of key organisations who were also involved in people's care.
People and relatives were positive about the registered manager. Staff felt supported by the manager who
they found approachable.
Questions to ask the service
- Safe was rated Requires improvement on 3 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 January 2024. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Kylie Nyamandi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 3 January 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care With Pride Ltd
- Ownership type
- Organisation
- Companies House number
- 08132826 (opens Companies House)
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Care with Pride provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care with Pride.
- When was Care with Pride last inspected?
- The Care Quality Commission's latest rating for Care with Pride was published on 3 January 2024.
- Who runs Care with Pride?
- Care with Pride is run by Care With Pride Ltd.
- What is Care with Pride's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 January 2024.
Contact
- Phone
- 01582 380158
- Address
- 6-8 Stuart Street, Luton, LU1 2SJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Devoted To Care LTD (Good, less than 0.1 miles away) and Invictus Care (Good, less than 0.1 miles away).
Nearest home care services:
- RI AmberGreen Health & Social Care Requires improvement, less than 0.1 miles away
- – Beacon Health & Social Care Not yet rated, less than 0.1 miles away
- RI Courage Limited Requires improvement, less than 0.1 miles away
- G Devoted To Care LTD Good, less than 0.1 miles away
- – Dynamic Housing Care And Support Ltd Not yet rated, less than 0.1 miles away