Invictus Care

Not everyone who uses a domiciliary care agency receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Risks in relation to health and wellbeing were assessed and staff understood what they were doing and how to identify and report any concerns. One person told us staff washed their hands regularly and always wore masks, gloves and aprons when supporting them which reduced any risks of infection and COVID-19.

The registered manager and staff team encouraged feedback including complaints and concerns. One person's Next of Kin told us staff were approachable and any concerns got quickly resolved.

Care was personalised, and care review processes fully involved all relevant persons in the planning and review of their care. Staff provided medicines, meals and drinks correctly in-line with preferences and guidance.

The registered manager ensured all staff had been checked prior to employment to make sure they were suitable for their role and people would be safe. The registered manager and staff team followed all the current government guidance and legislation to make sure they were following best practice.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.