AmberGreen Health & Social Care
- Home care
- Registered since 2017
- Central Luton, Luton, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 36
rated home care services in Luton are rated Requires improvement, like this one.
AmberGreen Health & Social Care: inspection record
Rated Requires improvement in May 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Devoted To Care LTD (Good, less than 0.1 miles away) and Invictus Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Beacon Health & Social Care Not yet rated, less than 0.1 miles away
- RI Care with Pride Requires improvement, less than 0.1 miles away
- RI Courage Limited Requires improvement, less than 0.1 miles away
- G Devoted To Care LTD Good, less than 0.1 miles away
- – Dynamic Housing Care And Support Ltd Not yet rated, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 20 May 2022. Quoted under the Open Government Licence.
AmberGreen Health and Social Care is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 28 people using the service.
What inspectors found
Relatives told us that when they needed support with their medicines staff were there to support them. However, medicine administration records (MARs) which were written by the service did not have sufficient information on them to ensure the possible risks of administration were mitigated. MARs were not always being completed by staff following the administration of medicines, and the provider was not auditing these records for any discrepancies within an effective timeframe.
Read the rest of CQC's summary
People were at risk of poor care and support because the provider did not have effective auditing and governance systems in place to monitor the quality of the service. Although audits were taking place, actions from these checks were not completed. This did not support service improvement.
Risk management of people's care required improvement. Risks relating to people's care was being assessed. However, the provider needed to ensure risks regarding specific health conditions for example were assessed fully, and staff had the correct information to care for people in a safe way.
The provider had not ensured safe recruitment practices were being followed fully.
People's privacy was respected, and their dignity maintained.
People felt safe with staff. All staff had completed safeguarding training and had an awareness and understanding of abuse and knew what to do to make sure that people were protected from this.
Feedback was sought from people about the quality of the service, but there was no record that confirmed the provider acted upon the shortfalls identified.
Relatives told us they felt listened to by the provider.
Questions to ask the service
- Safe was rated Requires improvement on 20 May 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 20 May 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Sithabile Tandi
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 20 May 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 08565029 (opens Companies House)
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does AmberGreen Health & Social Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for AmberGreen Health & Social Care.
- When was AmberGreen Health & Social Care last inspected?
- The Care Quality Commission's latest rating for AmberGreen Health & Social Care was published on 20 May 2022.
- Who runs AmberGreen Health & Social Care?
- AmberGreen Health & Social Care is run by AmberGreen Health & Social Care Ltd.
- What is AmberGreen Health & Social Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 May 2022.
Contact
- Phone
- 01582 283093
- Address
- AW House, 1st Floor,6-8 Stuart Street, Bedfordshire, Luton, LU1 2SJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Devoted To Care LTD (Good, less than 0.1 miles away) and Invictus Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Beacon Health & Social Care Not yet rated, less than 0.1 miles away
- RI Care with Pride Requires improvement, less than 0.1 miles away
- RI Courage Limited Requires improvement, less than 0.1 miles away
- G Devoted To Care LTD Good, less than 0.1 miles away
- – Dynamic Housing Care And Support Ltd Not yet rated, less than 0.1 miles away