Helping Hands Wokingham

Helping Hands Wokingham is a domiciliary care agency. It provides personal care to people living in their own homes. The service supports older people, people living with dementia and people with a physical disability. Not everyone who uses the service may receive personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 48 people in the Wokingham area.

People were supported by enough suitable staff, who understood their responsibilities to safeguard people from discrimination, neglect, and abuse. Staff effectively assessed people's needs and risks to their health and safety, which were managed safely. People experienced good continuity and consistency of care from regular staff who knew them well and how they wished their care to be delivered. The provider recruited staff safely in accordance with regulations. Staff were trained effectively and supported to provide high quality care. People received prescribed medicines safely from staff who had their competency to do so regularly assessed. Staff followed required food safety standards when preparing or handling food. Staff raised concerns and reported incidents, which ensured action was taken to protect people from similar events in the future. We were assured that staff followed good infection control practices.