Pattom Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The registered manager had encouraged an open and transparent culture which enabled people, relatives and staff to contribute with honest feedback and share ideas which helped to develop the service and drive improvement. Staff told us they felt well supported and genuinely valued by the management team who were hands on and approachable.

Relatives told us they thought their loved ones were safe in the care of their support staff. Where there were risks to people's health and wellbeing, these had been assessed and action had been taken to mitigate these risks. Robust recruitment processes were in place which enabled the provider to make safer recruitment decisions. Staff understood how to identify and report abuse appropriately. Where people required assistance with their medicines, this was well managed.

Staff received supervision and training which enabled them to deliver effective care. People's needs were assessed before their care package commenced to identify and agree the care they required which promoted maximum choice and control of their lives. People and/or their relatives were asked for their consent for day to day care. People were supported by staff to eat and drink where required.

Relatives told us they very happy with the care their loved ones received. Staff treated people with dignity and respect, involved them in decisions about their care and promoted their independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk