Unique Contact and Community Services Limited
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Unique Contact and Community Services Limited: inspection record
Rated Good in September 2019.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017 and September 2019.
It has been rated Good at every inspection since 2017. The latest rating was published about 7 years ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 4 September 2019. Quoted under the Open Government Licence.
Unique Contact and Community Services Limited provides personal care to adults, children and young adults under the age of 19, living in their own homes. At the time of our inspection, the service provided personal care to 10 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
Read the full summary
The service supported young people with learning disabilities and/or autism in line with these principles.
What inspectors found
Relatives told us the service was safe for their family members. There were procedures to protect people from abuse. Risks associated with their needs were assessed and staff understood how to reduce these risks.
People were supported with their medicines, which were recorded by staff. Audits took place to check staff had followed correct medicine procedures. There was a procedure to review accidents and incidents in the service to prevent reoccurrence. Staff followed safe practices to prevent and control infections.
Read the full summary
Staff were recruited safely and their backgrounds checked before they started working for the service. Staff were supported with training and development to ensure their skills and knowledge were up to date.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. We have made a recommendation for the provider to source Mental Capacity Act (2005) training as part of its staff induction programme because some staff were unclear of its principles.
People were supported with maintaining their health and nutrition. The service worked in collaboration with health care professionals, to ensure their health needs were met.
Staff were respectful and caring towards people. Staff communicated with them appropriately, according to their communication needs. Staff understood the importance of promoting equality and diversity. However, we have made a recommendation for the provider to seek guidance on following current equalities
legislation because their procedures were out of date.
People or their relatives were supported to make complaints or contact the office to discuss concerns they had. Care plans were personalised. People were encouraged to maintain their independence and attend community events or activities.
Staff felt supported by the management team. Quality assurance systems included obtaining feedback from people and relatives. The registered manager was committed to making continual improvements to the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | City Gate House, 246-250 Romford Road, Stratford, London, E7 9HZ |
|---|---|
| Neighbourhood | Forest Gate, Newham |
| Phone | 020 8519 4606 |
| Registered manager | Nida E Sehar |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 4 September 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Unique Contact and Community Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08447728 (opens Companies House) |
Nearest alternatives
- – ADS Newham Limited Home care, less than 0.1 miles awayNot yet rated
- – Carezone London Ltd Home care, less than 0.1 miles awayNot yet rated
- – City Gate House Home care, less than 0.1 miles awayNot yet rated
- RI DJ Vision Healthcare Home care, less than 0.1 miles awayRequires improvement
- G Forest Gate Home care, less than 0.1 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Unique Contact and Community Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Unique Contact and Community Services Limited.
- When was Unique Contact and Community Services Limited last inspected?
- The Care Quality Commission's latest rating for Unique Contact and Community Services Limited was published on 4 September 2019.
- Who runs Unique Contact and Community Services Limited?
- Unique Contact and Community Services Limited is run by Unique Contact and Community Services Limited.
- What is Unique Contact and Community Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 September 2019.