Glenavon Care Limited

At this assessment we looked at 5 quality statements: safeguarding, involving people to manage risks, safe and effective staffing, infection prevention and control and medicines optimisation. At this assessment we found concerns about safety were listened to, investigated and reported to the relevant authority where required, however the provider did not always notify the Care Quality Commission when incidents occurred at the service. The provider submitted the relevant statutory notifications retrospectively after our assessment visit. Information was shared with staff to learn from and make improvements to the quality of service people received. Staff had been recruited safely and there were enough suitably trained staff to meet people’s needs. People’s medicines were being managed and administered by trained staff whose competencies were regularly undertaken and there were effective infection prevention and control measures in place.

We reviewed 3 quality statements under this key question: Kindness, compassion and, Independence, choice and control and workforce wellbeing and enablement. Staff respected people’s privacy and dignity and encouraged people to remain independent where possible. People were supported by a caring staff group who respected their choices and preferences. People’s experience of the service was driven by a culture that normalised good staff wellbeing through inclusivity, active listening, and open conversations. This enabled staff to do their job well and to be well.

This assessment looked at 4 quality statements: shared direction and culture, capable and compassionate leaders, governance, management, sustainability, partnership, and communities. Staff were clear about their responsibilities and roles and felt supported by the directors and management team. Staff spoke positively about the leadership and culture of the service. The providers quality assurance systems and processes ensured effective oversight of the service.