SeeAbility South Gloucestershire Support Service

At the time of our inspection 8 people were receiving the regulated activity of personal care, 7 in Bradbury Court and 1 person in a supported living setting in Filton in South Gloucestershire. The service had been inspected in April 2020 as a home care agency. Since that inspection the service had added supported living to their registration. This is the first inspection under this service group.

We visited the office on 30 July, 12 August and 27 August 2025. This was a responsive assessment due to concerns shared with us about the care and support people were receiving from people, staff and the local authority. We looked at all the quality statements in safe, effective, caring, responsive and well led. There were 4 breaches of regulation in relation to safe care and treatment, staffing, good governance and submitting notifications to the Care Quality Commission. The overall rating for the service is requires improvement. We will be asking the provider to submit an action plan on how they will make improvements to the care and support provided to people.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At this assessment we found people were supported to live independently with a core group of staff supporting them. People had access to health and social care professionals and maintained contact with people that were important to them. However, improvements were needed to ensure people’s goals and aspirations were being met and where risks had been identified, risk assessments did not always demonstrate that actions had been taken to keep people safe. Improvements were needed to ensure people’s medicines were stored safely.

A new manager started in May 2025 and was making improvements to the service. This was still being embedded and included communication with the staff team, ensuring staff were trained and competent to support people. They were aware improvements were needed to documentation including people’s daily records and care records.