Quality Life UK Offices

People's experience of using the service and what we found The service was exceptionally person centred when meeting people's needs. People and their relatives were extremely positive about the service. A person said, "I am delighted and very pleased with all my care". A relative said, "Quality Life is very well-led and managed and the carers are lovely."

The service offered a live in care service which was caring. Recruitment of staff was tailored to meet people's individual needs and the selection process was safe and thorough. Accidents and near misses had been analysed so lessons could be learned to help avoid preventable accidents. People were safeguarded from the risk of abuse and received safe care and treatment. Medicines were managed in the right way.Infection was prevented and controlled and people had been helped to quickly receive medical attention when necessary.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were treated with kindness and compassion, their privacy was respected and confidential information was kept private.

People were consulted about their care, had been given information in a user-friendly way and were supported to avoid the risk of social isolation. There were effective arrangements in place to resolve complaints.

Quality checks had been completed and people had been consulted about the development of the service. Good team work was encouraged and joint working was promoted.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk