Bluebird Care (Rother & Hastings)
- Home care
- Dementia care
- Registered since 2015
- East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2017, most recently Good in February 2025.
20 months
since the latest rating was published.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Bluebird Care (Rother & Hastings): inspection record
Rated Good in February 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Country Carers Limited Good, 0.4 miles away
- G Care at Home Services (South East) Limited – St Bartholomew’s Court Good, 0.8 miles away
- G The Care Company Good, 7.2 miles away
- G Town & Country Homecare Limited Good, 7.2 miles away
- G Sapphire Home Care Good, 7.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 February 2025 (assessment visit 21 January 2025). Quoted under the Open Government Licence.
This assessment took place on 28 January 2025 following an assessment at another of the provider’s services. Bluebird Care (Rother & Hastings) is a care at home agency that provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this inspection 40 people were receiving support with personal care. The service had a registered manager in place. People and relatives fed back positively regarding the registered manager and office staff, telling us the service was well managed with good levels of communication. Staff looked after people with care and compassion. We received many positive comments about care staff and people were very happy with the care they received, and the support care staff provided them. Telling us, “I really do not know what we would do without them” and “I am housebound, so I look forward to them visiting.” Staff were safely recruited and received an induction and training. All staff completed mandatory and further training to ensure they were able to meet people’s needs. Staff competencies and spot checks were caried out to monitor staff and ensure they were following best practice. Staff felt supported and told us they enjoyed their role. One told us, “I am proud to work for this company.” Governance systems and process were in place to continually review and improve. The registered manager had oversight of the day to day running of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt they were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. The service has remained good. This meant the service was managed effectively and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jessica Phillips
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 23 July 2019. Latest assessment published 27 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Most Stars LimitedBrand: Bluebird Care
- Ownership type
- Organisation
- Companies House number
- 08162241 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care (Rother & Hastings) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care (Rother & Hastings).
- When was Bluebird Care (Rother & Hastings) last inspected?
- The Care Quality Commission's latest rating for Bluebird Care (Rother & Hastings) was published on 27 February 2025.
- Who runs Bluebird Care (Rother & Hastings)?
- Bluebird Care (Rother & Hastings) is run by Most Stars Limited.
- What is Bluebird Care (Rother & Hastings)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 February 2025.
Contact
- Phone
- 01797 225797
- Address
- 25 Cinque Ports Street, Rye, TN31 7AD Map (opens Google Maps)
Compare nearby
- G Country Carers Limited Good, 0.4 miles away
- G Care at Home Services (South East) Limited – St Bartholomew’s Court Good, 0.8 miles away
- G The Care Company Good, 7.2 miles away
- G Town & Country Homecare Limited Good, 7.2 miles away
- G Sapphire Home Care Good, 7.8 miles away