Care To You Healthcare

Care to You Health Care is a Home Care Service is a service that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal. At the time of inspection, the provider was supporting 14 people with a regulated activity.

The provider was registered to support people with a learning disability and/or autism. At the time of the inspection, no one at the service had a learning disability.

People were supported to be safe. The providers safeguarding policies and procedures had been understood and followed by staff. People were supported to manage risks to their safety, health and wellbeing. We found some improvement was needed to ensure some risks were identified in a timelier manner. these were addressed during this inspection. Some improvements were also needed to ensure action was taken with incidents and accidents. This was addressed following the assessment by way of clearer recording and separating incidents from their other service.

People were supported to transition into the service safely and when they needed to go to hospital.

Staff were recruited properly and received training appropriate to their roles. People received their medicines as prescribed from trained and competent staff and they followed clear infection prevention and control procedures.

People received effective care because the provider ensured people's needs had been properly assessed, reviewed and updated. Pre-admission assessments were overseen by the registered manager who ensured they were comprehensive and provided effective guidance for staff. Staff were skilled and knowledgeable about people's needs and how they preferred to be supported. Care records included information from a range of sources, including the person, their relatives and guidance from other professionals involved. The staff team worked well together and were committed to providing effective care. People were supported to achieve optimum health. Staff and management were proactive in supporting people who found medical treatment challenging to accept. People's rights were respected, and they were involved in decisions about their care and important events. Where people were not able to give their consent, the provider ensured proper legal authority had been sought. Any restrictions in place had been reviewed regularly to ensure people experienced the least restrictive support.

Staff were kind, caring and compassionate. People were respected as individuals and their unique qualities and talents were recognised and supported by staff. People were encouraged to be independent and to have choice and control. Staff felt well supported at work and praised the compassionate support they received from management.

People received good-quality person-centred care. People were regularly reviewed and had their care plans updated which included details of the person's life experiences, culture and preferences. People were supported to express their views, and their concerns had been responded to. Staff and management worked proactively to ensure people had equitable experiences and outcomes.

The provider and staff shared a clear value-based positive culture. Staff praised their approachability. The providers policies and procedures in relation to oversight.