Housing 21 - Oakwood Gardens and Mayfield Close

People's experience of using this service: People felt safe using the service. Staff recognised and managed the risks to people's health, safety and well-being and understood how to recognise and report abuse. People received support from staff when needed. Staff recruitment processes included background checks to review their suitability to work with vulnerable adults. People received support with their medicines. Regular checks were undertaken to ensure people received the correct medicines by staff who were competent to administer them. Staff understood and practised infection control techniques and had access to protective equipment to promote this. The manager ensured staff had training to meet people's needs and shared guidance with staff on how to do this effectively. People were supported to have enough to eat and drink to maintain their well-being. People were supported to obtain advice from healthcare professionals, which was incorporated into people's care. Staff supported people in accordance with the Mental Capacity Act 2005. People were treated with dignity and their independence was promoted wherever possible. People were involved in planning their care with support from staff and were encouraged to take part in activities that reflected their interests. People and their families understood how to complain if they wanted to. There had been staffing changes since our last inspection and people were positive about the changes and improvements to the service. The manager was open and honest, and worked in partnership with outside agencies to improve people's support when required. There were checks in place to ensure good standards of care were maintained.