Serenity Always Health Care
- Home care
- Dementia care
- Registered since 2015
- Central Wolverhampton, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2016, most recently Requires improvement in December 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 52
rated home care services in Wolverhampton are rated Requires improvement, like this one.
Serenity Always Health Care: inspection record
Rated Requires improvement in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: TS Healthcare Limited (Good, less than 0.1 miles away) and Prayngel Healthcare Limited (Good, 0.1 miles away).
Nearest home care services:
- – Alie Limited No overall rating, less than 0.1 miles away
- – 101 Healthcare Ltd Not yet rated, less than 0.1 miles away
- – Care Angels Homecare Ltd No overall rating, less than 0.1 miles away
- – LCK Healthcare Not yet rated, less than 0.1 miles away
- G TS Healthcare Limited Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 14 December 2022. Quoted under the Open Government Licence.
Serenity Always Health Care is a domiciliary care service that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing personal care support to 9 people.
What inspectors found
People were not always supported on time by staff as staff did not have enough traveling time between people's care calls. People were supported by trained staff however staff's understanding of safeguarding and the MCA could be improved. Quality assurance tools had not identified concerns we found around staff rotas and training.
Read the rest of CQC's summary
People felt safe and were supported by safely recruited staff. People had care plans and risk assessments in place which explored their needs and preferences. Staff knew people well and were meeting their needs. People were supported to receive their medicines as prescribed. People were supported in line with infection control guidance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink in line with their needs and preferences. People had end of life care plans in place.
People were supported to access health and social care professionals where they required these. People were supported by staff they described as 'caring' and 'kind'. People were supported to maintain their privacy and dignity. People were supported to maximise their independence.
People and their relatives knew how to complain. The provider responded promptly to concerns raised about the service. The provider had quality assurance tools in place in relation to medicines and care plans which identified where improvements were required and took action to make improvements.
Questions to ask the service
- Safe was rated Requires improvement on 14 December 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 December 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 14 December 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Cynthia Quansah
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 14 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Serenity Always LtdBrand: Clarriots Care
- Ownership type
- Organisation
- Companies House number
- 09143531 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Serenity Always Health Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Serenity Always Health Care.
- When was Serenity Always Health Care last inspected?
- The Care Quality Commission's latest rating for Serenity Always Health Care was published on 14 December 2022.
- Who runs Serenity Always Health Care?
- Serenity Always Health Care is run by Serenity Always Ltd.
- What is Serenity Always Health Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 December 2022.
Contact
- Phone
- 01902 459199
- Address
- 6 Waterloo Road, Wolverhampton, WV1 4BL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: TS Healthcare Limited (Good, less than 0.1 miles away) and Prayngel Healthcare Limited (Good, 0.1 miles away).
Nearest home care services:
- – Alie Limited No overall rating, less than 0.1 miles away
- – 101 Healthcare Ltd Not yet rated, less than 0.1 miles away
- – Care Angels Homecare Ltd No overall rating, less than 0.1 miles away
- – LCK Healthcare Not yet rated, less than 0.1 miles away
- G TS Healthcare Limited Good, less than 0.1 miles away