TS Healthcare Limited

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received safe care from enough safely recruited staff who had the skills and knowledge to support them. People's care was assessed, and individual care plans and risk assessments were in place, to enable to offer support to people.

Procedures were in place to manage medicines, infection control, complaints and safeguarding concerns. When needed we saw these were followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were happy with the care they received and how the company was run. They felt staff were kind and caring and knew them well. People felt they were treated with dignity and respect and their privacy and independence encouraged.

Where needed people were supported with their health needs and at mealtimes. The service and staff worked with external agencies to ensure people receive the care they needed.

There were systems in place that monitored the service and the care people received. Where areas of improvement had been identified action had been taken. There was evidence lessons were learnt when needed. The rating from the last inspection was displayed and we were notified of events that occurred within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk