Retons Care and Training Services Ltd

Staff followed detailed guidance to reduce potential risks posed to people to keep them safe. Staff were recruited safely, and systems were in place to inform people if staff were running late. People told us care staff had never missed a care call.

People told us they had built a relationship with their care staff who knew how to meet their needs. Staff knew how to protect people from the potential risk of harm and abuse. Staff had been trained and understood the action to take if they had suspicions.

Medicines were managed safely, and people received their medicines as prescribed. Medicine records were audited monthly by a member of the management team. Care plans were individualised and contained detailed guidance infirming staff how the person wanted their needs met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Checks were made to ensure people had the legal authority to sign on other people's behalf.

Staff had been trained to meet people's needs and felt supported in their role. Staff attended regular team meetings giving them the opportunity to raise any concerns or to make suggestions.

Systems were in place to monitor the quality of the service people received. People were asked for their views and changes were implemented promptly to improve the service.