Generations Care Ltd
- Home care
- Dementia care
- Registered since 2015
- Central Coventry, Coventry, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2015, most recently Requires improvement in February 2025.
20 months
since the latest rating was published.
13 of 65
rated home care services in Coventry are rated Requires improvement, like this one.
Generations Care Ltd: inspection record
Rated Requires improvement in February 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Momo & Tarek Care Limited (Good, less than 0.1 miles away) and New Hope Care Coventry (Good, less than 0.1 miles away).
Nearest home care services:
- – Home Instead Coventry North and Bedworth Not yet rated, less than 0.1 miles away
- G Momo & Tarek Care Limited Good, less than 0.1 miles away
- G New Hope Care Coventry Good, less than 0.1 miles away
- G Omega Healthcare Services Limited Good, less than 0.1 miles away
- G Acme Care Ltd Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 February 2025 (assessment visit 13 December 2024). Quoted under the Open Government Licence.
Date of assessment 08 January to 15 January 2025.Generations Care Ltd is a domiciliary care agency which provides personal care to people in their own homes. The service provides support to older people and younger adults with a range of needs. This includes people with physical disabilities. At the time of our inspection the service was providing the regulated activity personal care to approximately 160 people. The last rating for this service was requires improvement (published 25 November 2022), with a breach of regulation. The provider was required to send us an action plan telling us how they would improve and by when. We undertook this assessment to check they had followed their action plan and to confirm they now met legal requirements. At this assessment not enough improvement had been made and the provider remained in breach of regulation 17 (Good Governance). The provider did not always operate effective quality assurance systems and processes to provide effective oversight of the quality and safety of the service. More robust systems needed to be implemented and improved oversight maintained when audits and checks were delegated to staff within the service. The overall rating for the service has remained requires improvement. The service has now been rated requires improvement for the last 4 consecutive inspections. However, some improvements had been made. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment of this key question in 2019 we rated this key question as good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment of this key question in 2019 we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 19 February 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 February 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Victor Rivete
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 25 November 2022. Latest assessment published 19 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Generations Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08443558 (opens Companies House)
Getting help from Coventry City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Coventry City Council
- Ask for a care needs assessment
- Phone: 024 7683 3003, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Coventry City Council
Checked on the council's website, November 2026.
Common questions
- Does Generations Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Generations Care Ltd.
- When was Generations Care Ltd last inspected?
- The Care Quality Commission's latest rating for Generations Care Ltd was published on 19 February 2025.
- Who runs Generations Care Ltd?
- Generations Care Ltd is run by Generations Care Ltd.
- What is Generations Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 February 2025.
Contact
- Phone
- 024 7678 2318
- Address
- Office F9 Enterprise House, Foleshill Enterprise Park, Courtaulds Way, Coventry, CV6 5NX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Momo & Tarek Care Limited (Good, less than 0.1 miles away) and New Hope Care Coventry (Good, less than 0.1 miles away).
Nearest home care services:
- – Home Instead Coventry North and Bedworth Not yet rated, less than 0.1 miles away
- G Momo & Tarek Care Limited Good, less than 0.1 miles away
- G New Hope Care Coventry Good, less than 0.1 miles away
- G Omega Healthcare Services Limited Good, less than 0.1 miles away
- G Acme Care Ltd Good, 0.1 miles away