Momo & Tarek Care Limited

People and their relatives had confidence in the ability of staff to provide effective care. Staff development was supported through an induction when they started work and ongoing training to help them provide effective care to people. People had access to healthcare professionals to ensure that their ongoing healthcare needs were met.

People received person centred care and had developed positive relationships with staff who they described as 'caring'. Staff had a good understanding of the care and support people needed and provided this safely with care, kindness and compassion. People's right to dignity and privacy were respected and their independence was promoted.

Care plans were developed in partnership with people to ensure they reflected people's preferences, religious and cultural beliefs and values. People and their relatives knew how to make a complaint. The management team encouraged people, relatives and staff to provide feedback about the service. Feedback was used to drive forward improvement and learn lessons.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had systems and processes in place to learn from incidents and events at the service. There were processes in place to monitor and review the quality of the service provided, for example, audits of care records. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example adverse weather conditions. Staff felt supported by the management team, who worked in an open and transparent way.