Carroll's

Carroll's Care is a domiciliary care service for older people with physical disabilities, sensory impairments, people living with dementia or frailty. The service provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 13 people were receiving personal care support from the service.

The service continued to have an exceptionally positive impact on people's lives. People and relatives consistently shared very positive feedback about staff being extremely kind, "going the extra mile" and respecting people's wishes. We also found several examples of people's independence being valued and promoted though the delivery of a flexible and person-centred service. People's comments included, "The care is excellent and all I need. I can't say enough about the girls - they are all lovely"; "The staff are very considerate and understand when I am unwell and go with that. It is a wonderful service" and "This is a personal family service, which we find just great".