Dunster Lodge Domiciliary Care
- Home care
- Registered since 2012
- Somerset, South West
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2015, most recently Outstanding in December 2020.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
7 of 79
rated home care services in Somerset are rated Outstanding, like this one.
Dunster Lodge Domiciliary Care: inspection record
Rated Outstanding in December 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Reynards Care and Support Agency Good, 1.2 miles away
- G Carroll's Good, 1.3 miles away
- G Kulera Care Good, 13.6 miles away
- G One to One Homecare Limited Good, 17.5 miles away
- – House of St Martin No overall rating, 17.7 miles away
About the service
From the Care Quality Commission's inspection report published 17 December 2020. Quoted under the Open Government Licence.
Dunster Lodge Domiciliary Care is an agency which provides personal care to people living in their own homes. At the time of the inspection the agency was providing care to 73 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People were supported by an agency with exceptional leadership. This led to people receiving a service which was person centred, reliable and always looking for ways to improve the care people received. Everyone we spoke with said they would recommend the service to others.
Read the rest of CQC's summary
People received their care safely from well trained and competent staff. Staff were matched to people and were able to build trusting relationships which helped to make them feel safe.
Staff felt well supported which led to a happy and well-motivated team. The agency had adapted to new ways of working during the pandemic. Staff had received additional training and support which had resulted in no disruption to the service people received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and respect and involved in all decisions about their care. Staff were respectful of people's wishes and care was provided in accordance with people's preferences and needs.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 17 December 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07902959 (opens Companies House)
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Dunster Lodge Domiciliary Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dunster Lodge Domiciliary Care.
- When was Dunster Lodge Domiciliary Care last inspected?
- The Care Quality Commission's latest rating for Dunster Lodge Domiciliary Care was published on 17 December 2020.
- Who runs Dunster Lodge Domiciliary Care?
- Dunster Lodge Domiciliary Care is run by Dunster Lodge In The Community Limited.
- What is Dunster Lodge Domiciliary Care's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 17 December 2020.
Contact
- Phone
- 01643 800190
- Address
- Manor Road, Alcombe, Minehead, TA24 6EW Map (opens Google Maps)
Compare nearby
- G Reynards Care and Support Agency Good, 1.2 miles away
- G Carroll's Good, 1.3 miles away
- G Kulera Care Good, 13.6 miles away
- G One to One Homecare Limited Good, 17.5 miles away
- – House of St Martin No overall rating, 17.7 miles away