Westminster Homecare Limited – Cambridge

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's assessed needs were met by staff whose training and support had given them the required skills. The provider worked well with others involved in people's care. People ate and drank enough. Staff enabled people to access health care and support services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

Staff provided people with kind, compassionate and thoughtful care. People's privacy and dignity was upheld. People who needed support from an advocate were given information how to access this. People had a say in developing their care and how it was provided.

People's care was person centred and staff enabled people to take part in pastimes, hobbies and activities people were interested in. People's complaints were responded to in line with the provider's policies and to the person's satisfaction. Systems and procedures were in place to support people with end of life care and in a dignified way.

The registered manager understood their responsibilities. Audits and quality assurance processes were effective in identifying and driving improvements. Staff received stable and consistent support and leadership for their role. People, relatives and staff had a say in how the service was run. The provided worked well with others to provide people with joined up care.