Fuchsia Homecare Cambridge

At our last inspection we found the provider to be in breach of regulation 17 of the Health and Social Care Act (2008). Due to the improvements made since the last inspection the provider was no longer in breach of this regulation.

People's experience of using this service and what we found The provider had policies and procedures to ensure people were kept safe. The registered manager understood safeguarding and the importance of reporting any concerns. However, we found that although improvements had been made there was further improvement required. The registered manager addressed this with an action plan that was implemented immediately.

Quality assurance audits were completed. Where issues were identified these were reviewed and action plans completed to ensure improvements were made. The provider had a system in place to respond to complaints and this was monitored by the registered manager.

People told us they felt safe and were happy with the care and support they received. Peoples care plans contained information about their care needs and provided good guidance for staff. Risk assessments were appropriate and were reviewed regularly and when required. Peoples cultural needs were respected, and communication was available in many forms that included easy read, preferred language and braille.

Staff received regular training which included infection control, and understood how to keep people safe and the importance of reporting any concerns. Staff understood their roles and felt supported by the registered manager.