Ray Care Services
- Home care
- Dementia care
- Registered since 2020
- Waterbeach, Cambridgeshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
10 of 87
rated home care services in Cambridgeshire are rated Requires improvement, like this one.
Ray Care Services: inspection record
Rated Requires improvement in October 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Edmund House (Good, 0.1 miles away) and Eaton Home Care Limited (Good, 0.2 miles away).
Nearest home care services:
- G Edmund House Good, 0.1 miles away
- – ANK Solutions Ltd Not yet rated, 0.2 miles away
- G Eaton Home Care Limited Good, 0.2 miles away
- G Greenwood Homecare Cambridge Good, 0.2 miles away
- O Guyatt House Care Outstanding, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 6 October 2021. Quoted under the Open Government Licence.
Ray Care Services is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection, the service was supporting seven people with personal care.
Read the rest of CQC's summary
Not everyone supported by this type of service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider had quality monitoring processes, but insufficient staff meant the registered manager was not always able to audit and update people's care plans and staff records in a timely way. This was because the registered manager was mainly out of the office supporting people with their care. This had the potential to have an impact on the accuracy of the information that staff needed in people's care plans to provide safe and effective care.
Read the rest of CQC's summary
There were not enough staff to support people at agreed times. People experienced some late care visits, but they said staff always provided very good care and support. The provider was actively seeking to recruit more staff, but they were facing challenges with this. They assured us that there was currently no risk of them not being able to provide support to people who used the service.
People felt safe and well supported by staff and the registered manager. Risks to people had been assessed and managed well. Medicines were managed safely by trained staff. Staff followed infection prevention and control guidance to reduce the risk of the spread of infections. Incidents were reviewed and preventative actions had been taken to reduce the risk of recurrence.
Staff were appropriately trained for their roles. Staff felt supported well by the registered manager. When required, staff supported people well to eat and drink.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives said staff were caring and friendly. Staff said they had good relationships with people they supported, and they enjoyed their work. People were involved in decisions about their care and support. Staff supported people in a way that promoted their privacy, dignity and independence.
People said they were supported well by staff to meet their care needs. People's complaints and concerns were dealt with and used to improve the service. Staff supported people at the end of their lives if this support was required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Questions to ask the service
- Safe was rated Requires improvement on 6 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 October 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Florence Bisong
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Older People, People who misuse drugs and alcohol, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ray Care Service LTD
- Ownership type
- Organisation
- Companies House number
- 12055310 (opens Companies House)
Getting help from Cambridgeshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cambridgeshire County Council
- Ask for a care needs assessment
- Phone: 0345 045 5202, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cambridgeshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Ray Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ray Care Services.
- When was Ray Care Services last inspected?
- The Care Quality Commission's latest rating for Ray Care Services was published on 6 October 2021.
- Who runs Ray Care Services?
- Ray Care Services is run by Ray Care Service LTD.
- What is Ray Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 October 2021.
Contact
- Phone
- 07943 156866
- Address
- Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge, CB25 9QE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Edmund House (Good, 0.1 miles away) and Eaton Home Care Limited (Good, 0.2 miles away).
Nearest home care services:
- G Edmund House Good, 0.1 miles away
- – ANK Solutions Ltd Not yet rated, 0.2 miles away
- G Eaton Home Care Limited Good, 0.2 miles away
- G Greenwood Homecare Cambridge Good, 0.2 miles away
- O Guyatt House Care Outstanding, 0.2 miles away