Dimensions Midlands Domiciliary Care Office

People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Checks on medication were in place, however we did find some gaps in recording of prescribed creams. Staff had received training in relation to infection control, but some staff were not aware of the correct order to don and doff PPE.

Staff received training in safeguarding and knew how to recognise and report signs of abuse. The service ensured accidents and incidents were recorded and reviewed to improve care and lessons learned were shared across the service.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People told us how they were supported to make choices about their care and where they lived. Care was person centred and individualised to each person.