Dimensions North Midlands Domiciliary Care Office
- Home care
- Registered since 2020
- Oldbury, Sandwell, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
34 of 49
rated home care services in Sandwell are rated Good, like this one.
Dimensions North Midlands Domiciliary Care Office: inspection record
Rated Good in February 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Dimensions Midlands Domiciliary Care Office Requires improvement, less than 0.1 miles away
- G Cheshire Care Services Ltd Good, 0.1 miles away
- G Choice Supported Living - West Midlands Good, 0.6 miles away
- – Home1st Ltd Not yet rated, 0.6 miles away
- G Prudent Health Services Ltd Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 26 February 2022. Quoted under the Open Government Licence.
Dimensions North Midlands Domiciliary Office is a community-based care provider that provides personal care to people living in their own homes and supported living settings. At the time of inspection two people were receiving a service and were in receipt of the regulated activity of personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Staff had received training in safeguarding and knew the actions to take to keep people safe. There were recruitment processes in place and recruitment checks were carried out before staff were appointed. This ensured suitable staff were appointed to support people. People's medicines were managed safely. Staff followed infection control guidance and had access to personal protective equipment.
Read the rest of CQC's summary
Staff received induction training and the provider carried out competency checks to assess whether staff were working in line with best practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who knew them well. People's individual needs were respected and staff supported people with dignity and respect.
People's care and support was planned in partnership with them and risk assessments were regularly updated.
The provider carried out regular audits of the service to oversee the quality of the care provided. The provider worked in multi-disciplinary teams in order to provide effective and responsive care for people and meet their changing needs.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Auxilia Paulson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 26 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dimensions (UK) LimitedBrand: Dimensions
- Ownership type
- Organisation
- Companies House number
- IP031192 (opens Companies House)
Dimensions (UK) Limited runs 39 services in England, 3 of them in the West Midlands. 27 are rated Good or Outstanding, 5 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Dimensions (UK) Limited
- O Dimensions Dorset West Domiciliary Care Office Outstanding. Home care, Dorset, South West
- O Dimensions Norfolk Domiciliary Care Office Outstanding. Home care, Norfolk, East of England
- G Dimensions 1 Middlefield Close Good. Care home, Surrey, South East
- G Dimensions 1 Ridgewood Drive Good. Care home, Surrey, South East
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Dimensions North Midlands Domiciliary Care Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dimensions North Midlands Domiciliary Care Office.
- When was Dimensions North Midlands Domiciliary Care Office last inspected?
- The Care Quality Commission's latest rating for Dimensions North Midlands Domiciliary Care Office was published on 26 February 2022.
- Who runs Dimensions North Midlands Domiciliary Care Office?
- Dimensions North Midlands Domiciliary Care Office is run by Dimensions (UK) Limited. It runs 39 services in England, 3 of them in the West Midlands.
- What is Dimensions North Midlands Domiciliary Care Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 February 2022.
Contact
- Phone
- 0300 303 9006
- Address
- Black Country House, Rounds Green Road, Oldbury, B69 2DG Map (opens Google Maps)
Compare nearby
- RI Dimensions Midlands Domiciliary Care Office Requires improvement, less than 0.1 miles away
- G Cheshire Care Services Ltd Good, 0.1 miles away
- G Choice Supported Living - West Midlands Good, 0.6 miles away
- – Home1st Ltd Not yet rated, 0.6 miles away
- G Prudent Health Services Ltd Good, 0.6 miles away