Brisca Healthcare Ltd

The provider has also registered a supported living service with us under this registration, but there were no people using it at the time of this inspection.

There were systems in place to safeguard people from abuse. Risks to people were recorded and mitigated. Medicines were managed safely. Staff were trained on infection prevention control and there were systems in place around this to keep people safe. Incidents and accidents were recorded so the provider could learn from these events when they occurred.

People's needs were assessed so the service was able to understand and meet people's needs. Staff received inductions, were trained and provided with management supervision. Staff worked with other health and social care professionals to provide people with effective care. People were supported to eat and drink where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided, and they were given appropriate choices by staff.

People and relatives told us they were treated well by staff. People's equality and diversity characteristics were respected as was their privacy and dignity. People and relatives were able to express their views about the care provided. People were encouraged to be independent.

People's care needs were recorded and reviewed through regular care planning. People's communication needs were met by staff and their communication needs and preferences recorded in care plans. People and relatives were able to complain, and the service responded to complaints appropriately. The service supported people effectively who were at the end of their lives.

The service promoted person-centred care and the management were highly regarded by people, relatives and staff. The registered manager and staff were clear about their roles and the provider understood and fulfilled their regulatory requirements. People and staff could engage with the service and provide feedback

about how the care was managed. The provider had quality assurance systems in place which provided a means to continuously learn and improve care. The service worked in partnership with other agencies to support people with their needs.