Voyage (DCA) West Midlands
- Home care
- Registered since 2015
- Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
3 years
since the latest rating was published.
74 of 94
rated home care services in Staffordshire are rated Good, like this one.
Voyage (DCA) West Midlands: inspection record
Rated Good in February 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Voyage (DCA) Solihull and Birmingham Good, less than 0.1 miles away
- – Raphael Court Not yet rated, 1.8 miles away
- RI Caring Hands Requires improvement, 1.8 miles away
- – Yourlife (Lichfield) Not yet rated, 2.2 miles away
- G Executive Carers Good, 2.6 miles away
About the service
From the Care Quality Commission's inspection report published 24 February 2024. Quoted under the Open Government Licence.
Voyage (DCA) West Midlands is a domiciliary care and supported living service providing personal care. The provider supports people who live in their own homes and in 6 supported living settings. Each setting has its own staff team to support people. At the time of the inspection there were 40 people using the service including people with physical disabilities and learning disabilities or autistic spectrum disorder.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Right Support: Risks to people's safety were understood and staff knew how to keep people safe. People received their medicines as prescribed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to minimise the risk of cross infection.
Read the rest of CQC's summary
Right Care: Staff could recognise abuse and poor care and were clear on how to report any incidents or concerns to keep people safe. Staff were matched to people they supported, and hours were agreed with commissioners of peoples care to ensure they had sufficient staff to support people. People received care which was person centred and had plans in place to guide staff in how to support people.
Right Culture: There was a learning process in place to understand when things went wrong and prevent incidents from happening again. The provider ensured there was an open and transparent culture in the home and had systems in place to monitor the quality of the service people received. Feedback was sought from people, relatives and staff about the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kirsty Picciano
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 February 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Voyage 1 LimitedBrand: Voyage
- Ownership type
- Organisation
- Companies House number
- 02215899 (opens Companies House)
Voyage 1 Limited runs 278 services in England, 30 of them in the West Midlands. 239 are rated Good or Outstanding, 24 are rated Requires improvement or Inadequate and 15 have no rating yet.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Outstanding. Care home, Enfield, London
- O 23 Cecil Road Outstanding. Care home, Derbyshire, East Midlands
- O 4 Pages Orchard Outstanding. Care home, Oxfordshire, South East
- O Bewick House Outstanding. Care home, Darlington, North East
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Voyage (DCA) West Midlands provide nursing care?
- The Care Quality Commission's register does not list nursing care for Voyage (DCA) West Midlands.
- When was Voyage (DCA) West Midlands last inspected?
- The Care Quality Commission's latest rating for Voyage (DCA) West Midlands was published on 24 February 2024.
- Who runs Voyage (DCA) West Midlands?
- Voyage (DCA) West Midlands is run by Voyage 1 Limited. It runs 278 services in England, 30 of them in the West Midlands.
- What is Voyage (DCA) West Midlands's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 February 2024.
Contact
- Phone
- 07973 720390
- Address
- Voyage Care, Office 21A, Wall Island, Birmingham Road, Lichfield, WS14 0QP Map (opens Google Maps)
Compare nearby
- G Voyage (DCA) Solihull and Birmingham Good, less than 0.1 miles away
- – Raphael Court Not yet rated, 1.8 miles away
- RI Caring Hands Requires improvement, 1.8 miles away
- – Yourlife (Lichfield) Not yet rated, 2.2 miles away
- G Executive Carers Good, 2.6 miles away