The Maples

Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff understood their duty to report any incidents of poor care or harm in line with the provider's whistle- blowing policy. Risk assessments were in place to help staff monitor people's identified risks without removing people's independence. Staff worked in conjunction with best practice guidance, legislation and information from external health professionals across different organisations to help promote people's well- being.

Staffing levels were looked at to make sure they were satisfactory to meet the needs of the people using the service. Medicines were safely managed. Staff knew the people they supported well. To develop their skills and knowledge staff received training, competency checks, supervisions and appraisals. Staff were enabled to develop their skills through taking further qualifications.

Staff supported people to maintain their independence. Staff encouraged people's food and drink intake. There was a bistro on-site run by the provider that offered people hot lunches should they wish. Staff promoted and maintained people's privacy and dignity. Trained staff followed infection control practices to reduce the risk of contamination. Staff had a good relationship with people and understood their individual needs and preferences.

People and a relative told us staff were kind and caring. People`s personal information was kept confidential. People and a relative told us they were involved in discussions about their, their family members care and that their preferences were respected. Staff were trained on end of life care.

People told us if they had to raise any concerns they knew how to do so. Staff had positive comments about how approachable the registered manager was, and this made them feel supported. Audits including organisational audits were carried out to monitor the service and address any improvements required. The

registered manager notified the CQC of incidents that they were legally obliged to.