Caring Hands Solutions Ltd

The registered manager and care staff were approachable, and people felt able to raise any concerns directly with them. The registered manager had weekly contact with staff and regularly phoned or visited people to ensure they were receiving the support they wanted. Staff said they felt well supported and received the training they needed for their role. Staff were safely recruited.

Care plans and risk assessments were in place to identify the support people wanted. People and relatives were involved in agreeing and reviewing their care plans. People were supported to meet their health and nutritional needs.

Staff prompted people with their medicines. We have made a recommendation with regard to following best practice for the prompting and recording of medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. All the people being supported by Caring Hands Solutions at the time of our inspection had the capacity to make their own decisions and agree to their care and support.

The registered manager had oversight of the service through regular contact with people, their families and staff to gain feedback on the service. Care plans were reviewed every six months and annual spot checks were formally recorded with staff. Daily records were reviewed by the registered manager each month. We have made a recommendation about following best practice for the retention of care records.