Manchester Primecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Assessments were completed to ensure the provider could meet people's needs. Where support was required with eating and drinking or health interventions, this was clearly captured in the person's care plan. Staff received a full induction linked to The Care Certificate when commencing employment with the provider. The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It is made up of the 15 minimum standards that should form part of a robust induction programme. Inhouse and online training was completed annually by staff. Regular spot checks and supervision were completed by the registered manager on staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and had built positive relationships with the people they supported. People felt they were provided with dignified care and spoke positively about the staff and the registered manager.

Care plans were detailed and gave clear guidance for staff to support people effectively. Care plans were regularly reviewed to ensure they were factual and up to date. The provider had a robust complaints management process in place. No complaints had been received since the last inspection. The provider was not actively supporting anyone who was at the end of their life, however, there were policies and procedures in place to support end of life care and staff had received training to enhance their knowledge.

The provider had embedded many improvements across the service since the last inspection. Audits to monitor the service were completed monthly and any to do actions were captured and added to the

provider's improvement plan. Staff felt well support by the registered manager and enjoyed working for the provider. The provider had been working with the local authority to improve outcomes for the people they support.