Blossom Home Care Ltd

People's experience of using this service: At our previous inspection we identified shortfalls in the management of risk and the provider's governance system. At this inspection, we found that improvements had been made.

People and relatives were positive about the care which was provided. One relative told us, "They have been wonderful – without them my mother would not be at home." Staff talked about caring for people like members of their family. They told us they would be happy for a friend or relative to use the service because of the standard of care provided. Several people and relatives considered that, at times, communication with office staff could be improved. We passed this feedback to the registered manager for their information.

People told us that they felt safe with the staff who supported them. Staff were knowledgeable about the action they would take if abuse was suspected.

There was an ongoing recruitment programme in place. Most people told us that they saw the same care staff, although there were occasions when different care workers attended the call. Care visits were at least 50 minutes long which helped enable staff to provide person-centred care which was responsive to people's needs.

A range of audits and checks were carried out to assess the quality and safety of the service. Our findings at this inspection confirmed that an effective quality monitoring system was now in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk