Helping Hand Homecare
- Home care
- Dementia care
- Registered since 2016
- Northallerton, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
3 years
since the latest rating was published.
110 of 126
rated home care services in North Yorkshire are rated Good, like this one.
Helping Hand Homecare: inspection record
Rated Good in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Alive Healthcare Solutions Ltd Good, less than 0.1 miles away
- G Blossom Home Care Ltd Good, less than 0.1 miles away
- – KP Premier Care Not yet rated, less than 0.1 miles away
- – SNE Care Services Ltd Not yet rated, less than 0.1 miles away
- G Hambleton and Richmond Intermediate Care Service Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 17 November 2023. Quoted under the Open Government Licence.
Helping Hand Homecare is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 40 people using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Read the rest of CQC's summary
People's experience of the service and what we found: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received training in safeguarding people from abuse and avoidable harm. People told us they felt safe with staff from the service. Risks to people were identified and well managed. There were safe systems of recruitment in place and sufficient numbers of staff deployed to meet people's needs. People were supported to receive their medicines safely. People told us staff always wore appropriate personal protective equipment (PPE).
Staff had the skills, and experience to deliver effective care and support. People were supported with their nutritional needs. Staff and the provider worked well with other professionals.
The provider and staff knew people very well. Staff spoke in caring and respectful terms about people they supported. People spoke very positively about staff and the support they received. A person said, "I asked [provider] to send staff who will chat and have a laugh. They're all brilliant." People were supported to express their views and make decisions about their care. Staff respected people's individuality and choices.
People were supported as individuals, in line with their needs and preferences. Care records were person- centred and gave information about peoples likes, dislikes and preferences. People were supported on activities they chose, such as day trips, visits to local shops, cafes, and pubs. People told us they knew how to complain but were satisfied with the service provided and didn't have any complaints.
There was a range of oversight, quality monitoring and auditing in place. The provider was committed to people receiving responsive person-centred care and support, that achieved good outcomes for people. Staff we spoke with shared this commitment. People told us they were asked their opinions on the service and could easily raise any issues. Staff told us they felt listened to, valued and supported. Staff enjoyed their jobs. Staff and people we spoke with were all complimentary about the provider and the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection The last rating for this service was good (published 7 February 2018).
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Abigail Norman
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Abigail Louise Norman
- Ownership type
- Individual
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hand Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hand Homecare.
- When was Helping Hand Homecare last inspected?
- The Care Quality Commission's latest rating for Helping Hand Homecare was published on 17 November 2023.
- Who runs Helping Hand Homecare?
- Helping Hand Homecare is run by Miss Abigail Louise Norman.
- What is Helping Hand Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 November 2023.
Contact
- Phone
- 07507 259565
- Address
- Suite 9, Evolution Business Centre, Unit 6 County Business Park, Darlington Road, Northallerton, DL6 2NQ Map (opens Google Maps)
Compare nearby
- G Alive Healthcare Solutions Ltd Good, less than 0.1 miles away
- G Blossom Home Care Ltd Good, less than 0.1 miles away
- – KP Premier Care Not yet rated, less than 0.1 miles away
- – SNE Care Services Ltd Not yet rated, less than 0.1 miles away
- G Hambleton and Richmond Intermediate Care Service Good, 0.1 miles away