Hambleton and Richmond Intermediate Care Service

People's experience of using this service: People told us they were happy and felt safe. Staff had an excellent understanding of people's care and support needs. Support was delivered by staff who had the skills, knowledge and relevant training. People received support at a time they preferred from a consistent team of staff.

People were treated with dignity and respect and their independence was promoted. Staff spent time getting to know people and their goals. Staff understood the importance of understanding people's abilities and working with them to achieve positive outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Choices people made were respected.

Systems were in place to continuously monitor the service. People felt they were listened to and their views respected. People told us the service was responsive to their needs and the support provided had improved their well-being and independence. They were asked to provide feedback on the service provided which encouraged continuous improvements.

People and staff spoke positively of the management team. The service was well-run by a registered manager who was supported by a team leader. The registered manager attended regular forums and events in the local area to build relationships and share best practice. They were passionate about providing a high quality, effective service. The service had good links with the local community and other professionals to promote and improve people's health.

More information is in the Detailed Findings section below. For more details, please see the full report which is on the Care Quality Commission's (CQC) website at www.cqc.org.uk