Carerose Cares Limited
- Home care
- Dementia care
- Registered since 2015
- Roydon, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
27 of 298
rated home care services in Essex are rated Requires improvement, like this one.
Carerose Cares Limited: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Careinmyhome Herts LTD (Outstanding, less than 0.1 miles away) and Adico Care (Good, 0.1 miles away).
Nearest home care services:
- O Careinmyhome Herts LTD Outstanding, less than 0.1 miles away
- – Core Care Personnel - Main Office Not yet rated, less than 0.1 miles away
- G Adico Care Good, 0.1 miles away
- RI Hope Homecare Services Limited Requires improvement, 0.3 miles away
- G Ready Care Services Limited Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 September 2026 (assessment visit 13 July 2026). Quoted under the Open Government Licence.
Carerose Cares Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection there were 12 people receiving personal care support under this registration.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We carried out our on-site assessment on 16 July 2026. We looked at all quality statements relating to areas in Safe, Effective, Caring, Responsive and Well-led. The assessment was carried out due to an aged rating.
We found the provider was in breach of 2 regulations in relation to safe care and treatment, and good governance. For example, important information about how to support people with manual handling was lacking in care plans. The provider also failed to have oversight of reportable incidents such as safeguarding’s.
The suitability and fitness of staff to work in social care had been checked. People received continuity of care from staff who were familiar with their needs, preferences and daily routines. Staff used personal protective equipment appropriately and safe infection prevention and control was managed well.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website if appropriate, after any representations and / or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and safeguarding.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 16 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 16 September 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Policena Njue
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 January 2020. Latest assessment published 16 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Carerose Cares Limited
- Ownership type
- Organisation
- Companies House number
- 08491438 (opens Companies House)
Carerose Cares Limited runs 3 services, all in the East of England. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Carerose Cares Limited
- – Carerose Cares Ltd Not yet rated. Home care, Essex
- – Carerose Cares Ltd Not yet rated. Home care, Essex
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Carerose Cares Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carerose Cares Limited.
- When was Carerose Cares Limited last inspected?
- The Care Quality Commission's latest rating for Carerose Cares Limited was published on 16 September 2026.
- Who runs Carerose Cares Limited?
- Carerose Cares Limited is run by Carerose Cares Limited. It runs 3 services, all in the East of England.
- What is Carerose Cares Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 September 2026.
Contact
- Address
- 12 Harris House, Cawley Hatch, Harlow, CM19 5AN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Careinmyhome Herts LTD (Outstanding, less than 0.1 miles away) and Adico Care (Good, 0.1 miles away).
Nearest home care services:
- O Careinmyhome Herts LTD Outstanding, less than 0.1 miles away
- – Core Care Personnel - Main Office Not yet rated, less than 0.1 miles away
- G Adico Care Good, 0.1 miles away
- RI Hope Homecare Services Limited Requires improvement, 0.3 miles away
- G Ready Care Services Limited Good, 0.3 miles away