Ready Care Services Limited

People and relatives spoke positively about the kind, caring attitude of staff, felt safe using the service and were satisfied with the support they received.

People did not experience missed visits. Although most people were happy with their care call visits, some people told us the timeliness of these could be improved.

People received their prescribed medicines by trained staff, improvements were required to ensure protocols were in place to provide staff with clear guidance for 'as and when required' medicines.

Care plans were person centred, detailing how people liked to be supported. Some people's care plans did not have associated risk management plans in place; for example, with regard to catheter care.

Recruitment procedures were safe. Staff had been recruited following relevant checks being completed. Staff received training to develop their skills and knowledge, were well supported and worked effectively as a team.

People were supported to maintain good health and access health care professionals. Where appropriate, referrals to health care professionals were made and recommendations were followed by staff. Where required, people were supported with their nutritional needs.

Staff treated people with dignity and respect. People's independence was promoted and, where possible, they were encouraged to do as much as they could for themselves.

People were consulted over their care and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.