Swifthand Care Services Limited

What inspectors found

From the Care Quality Commission's assessment published 2 April 2024 (assessment visit 15 January 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were protected from the risk of harm and abuse. People were supported to understand and manage risks around their care. Risk assessments and Care plans were clear and provided sufficient guidance to staff to keep people safe. There were sufficient and appropriately trained staff in place to support people.

   This service scored 63 (out of 100) for this area.

2. Effective

   GGood Good

   The service provided care that was effective so people could receive positive outcomes. People's needs were assessed so that they could receive the right level of care and treatment. People were supported to live healthier lives and were provided food and drink to maintain their health. They were also supported to take their medicines and see their doctor if necessary. People's consent to care was sought. They were supported to maintain their independence and have choice and control over their care. Staff were trained and their competency was assessed. Staff were supported to carry out their roles and could discuss any issues with their managers.

   The service scored 75 out of 100 for this area.

3. Well-led

   GGood Good

   The service was well-led. People were treated with respect and their dignity and equality characteristics were protected by staff and managers. There was a positive culture led by caring and compassionate managers. There were processes in place to monitor the service and ensure good quality person-centred care was delivered to people. Staff were aware of their responsibilities and their performance was assessed to ensure the service was maintained. Managers learned lessons when things wrong in the service such as following complaints and incidents. This helped with continuous improvement.

   The service scored 71 out of 100 in this area.