One World Care

This assessment looked at people’s personal care and support. At the time of our assessment, 6 people were in receipt of a regulated activity of personal care. Not everyone supported by the service received the regulated activity of personal care and therefore their service did not come under our assessment remit.

Systems and processes were in place to safeguard people from abuse and were operated effectively. The service promoted a culture of learning, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to these in a timely manner. Effective systems were in place to record, review and respond to accidents, incidents and other safety events.

There were robust arrangements in place to support the safe management of medicines. Staff received appropriate training and competency assessments to ensure medicines were administered safely.

There were sufficient number of staff to meet people’s needs. Staff worked together both internally and with external agencies to ensure people received coordinated care and support.

Staff sought peoples consent before providing care and support. Where appropriate, people were supported to access GP and primary care services.

Effective systems for monitoring quality and safety were in place, including audits, spot checks and oversight of practice. Feedback from people was obtained by the service and valued by the provider to support improvements within the service.

The provider fostered an open and supportive culture where staff felt able to raise concerns and share ideas. Staff described the registered manager as approachable, visible and committed to both staff wellbeing and service improvement.

Staff knew people well and ensured consistency, they responded quickly when health needs changed, seeking advice from healthcare professionals as needed.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.

Staff understood people’s communication needs and communicated effectively with people using appropriate methods.

The provider expressed a strong commitment to delivering person-centred care. Staff described the team as hardworking and dedicated, reflecting the positive culture within the service.