Bluebird Care Wandsworth, Putney and Battersea

Bluebird Care (Wandsworth) is a domiciliary care agency providing care and support to 157 people living in their own homes. At the time of the inspection 96 people using the service were receiving personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received a very safe service and the provider ensured staff a very safe environment to work in. There were robust systems and processes that protected and safeguarded people from abuse. Sufficient extremely well-trained staff were appropriately recruited and passionate about the person-centred care they provided and people they provided it to. Risks to people and staff were holistically assessed, managed in partnership with them, relatives and healthcare professionals, and monitored and updated when required. The provider reported, investigated and recorded accidents, incidents and safeguarding concerns appropriately and medicines were safely managed. The provider had robust infection prevention and control measures in place. This meant people could enjoy their lives safely.

The service was exceptionally well led and had an honest, open, and positive culture with clear and transparent leadership and management. People, relatives and staff said they felt very valued by the management team, who were approachable, listened and took prompt, responsive actions as required. Staff were aware of their responsibilities, accountability and understood what was expected of them. They were prepared to take responsibility and report any concerns they may have regarding the service provided and ways to improve it. The provider maximised the use of electronic systems and processes to monitor people's care experiences and proactively and creatively review service quality and make changes to improve the care and support people received. This was in a manner that best suited people. The provider established effective working partnerships that promoted the needs of people being met including outside its remit to reduce social isolation. This enhanced people's quality of life.