Home Instead Wandsworth, Lambeth & Dulwich

The provider was involved in a number of community initiatives, working in partnership with other services to promote understanding and raising awareness about dementia. Feedback from people was extremely positive, many praising the management of the service. There was a high level of engagement with people using the service, their relatives and staff.

People and their relatives felt safe and secure in the presence of CAREGivers. The provider acted when any concerns were raised which helped to protect people from harm or abuse. Risks to people were identified during the initial assessments and then reviewed regularly. The provider had made improvements to its recruitment practice and the way in which people were supported to take their medicines.

People and their relatives said that CAREGivers were trained and competent to carry out their duties effectively. People were given appropriate support in relation to their diet and nutrition. Where required, CAREgivers liaised with other health professionals to ensure people's health needs were met. Consent to care was in line with good practice. People and their relatives were fully involved in the delivery of care and were in control of agreeing to their care.

Complaints were dealt with quickly and to the satisfaction of people. Care plans were person centred and were reviewed regularly. End of life care training was due to be delivered to staff.