Housing & Support Solutions - Bridlington Region

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff gained consent prior to providing people with care. Mental capacity assessment and best interest decisions were carried out.

Staff had developed positive relationships with people which led to people feeling safe and happy. The culture of the team was positive, and staff felt confident and supported in their role. The service had a clear set of values which staff understood and promoted.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to maintain their independence and staff worked hard to improve and maintain people's quality of life.